CCTV

Who is responsible for the CCTV system?

The data controller is:

Good Food & Drink Company Ltd
The Thatched Barn Inn
14 Hobbs Hill
Croyde
Devon
EX33 1LZ

For questions about our CCTV system or to make a request concerning your personal data, please email:

operations@goodfooddrink.co.uk

Why do we use CCTV?

We use CCTV:

• To prevent and detect crime, theft, disorder and antisocial behaviour.

• To help protect customers, visitors, employees and property.

• To investigate accidents, incidents and complaints where footage is relevant.

• To assist the police, licensing authority or another authorised organisation where appropriate.

• To comply with applicable requirements of our premises licence.

Our principal lawful basis for processing CCTV images is our legitimate interest in maintaining safety, security and preventing crime. Where applicable, we may also process footage to comply with a legal obligation.

We balance these purposes against the privacy rights and interests of the people recorded.

What information do we record?

Our CCTV system records images of people in monitored areas. Recordings may show a person’s appearance, behaviour and location, together with the date and time.

Our cameras do not record conversations or other audio.

We do not use facial-recognition technology or other automated identification. CCTV is not used for routine monitoring of employee performance.

How long do we retain recordings?

CCTV recordings are normally retained for 30 days, after which they are automatically overwritten or securely deleted.

Relevant footage may be retained for longer when it is required in connection with:

• An accident or incident.

• A criminal or regulatory investigation.

• A legal claim or insurance matter.

• A request by an individual concerning their information.

• An appropriate disclosure to the police or another authorised organisation.

Footage retained for one of these reasons will be securely deleted when it is no longer required.

Who can see the footage?

Access to CCTV recordings is restricted to authorised company personnel who require access as part of their duties.

Where appropriate and lawful, relevant footage may be disclosed to:

• The police or other law-enforcement agencies.

• Licensing or regulatory authorities.

• Insurers and legal advisers.

• Courts or tribunals.

• CCTV maintenance or technology providers acting on our behalf.

• Other organisations where disclosure is required or permitted by law.

We do not sell CCTV footage or use it for advertising or marketing.

Your rights

You may have the right to:

• Ask whether we hold CCTV images of you.

• Request a copy of your personal data.

• Ask us to restrict or erase footage in certain circumstances.

• Object to our use of your personal data.

• Complain about how your information has been handled.

These rights are not absolute. For example, we may need to retain footage for legal reasons, and we must also protect the privacy of other people appearing in a recording.

To help us locate the relevant footage, please contact us promptly and provide:

• The date and approximate time of your visit.

• The area of the premises you visited.

• A description of yourself and your clothing.

• Any other information that may help us identify the recording.

We may ask for proof of identity before releasing footage. Images of other people may need to be obscured.

We normally respond to personal-data requests without undue delay and within one month.

Questions or complaints

Please contact us first so that we have an opportunity to investigate and resolve your concern:

operations@goodfooddrink.co.uk

You also have the right to complain to the Information Commissioner’s Office:

Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

Good Food & Drink Company Ltd
The Thatched Barn Inn, 14 Hobbs Hill, Croyde, Devon, EX33 1LZ

Notice last updated: September 2026